Loaned my Dad a Canon PowerShot S100 (reviewed here) for his trip to Hong Kong, telling him it was so much better than his old camera.

Which it is…but a couple of days into the trip I get this message from him, “For some reason ur camera lens will not retract. It says “lens error, will shut down automatically, restart camera” when I try to shut off and close lens.  Camera wasn’t dropped or bumped. I reset lens closing from 1 min to 0 min but it didn’t help. Any ideas ?”

Oops sorry Dad. I googled the issue and came up with this Canon lens issue web announcement:

It has been confirmed that some PowerShot S100 digital cameras encounter a lens error caused by a disconnected part inside the camera. This announcement conveys the details of the issue and Canon’s service policy for affected cameras.

Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who have been inconvenienced.

Phenomenon
Some PowerShot S100 units (with the serial numbers listed below) may encounter a lens error due to a part becoming disconnected inside the lens. In particular, this lens error may occur when the camera is used in certain environmental conditions such as high temperature and/or humidity.

click here for more info

Sounds like they will repair free of charge even if out of warranty if this is in fact the issue, probably is because he is in a high humidity environment. Camera normal resides in sunny, dry, sf bay area :)

Will update when resolved.

Jordan